Payment Methods

Current Payment Method: EcoCash / OneMoney

ZimLink currently supports payments through EcoCash and OneMoney, Zimbabwe's leading mobile money services. Our platform is designed to ensure secure and transparent transactions between buyers and sellers through our trusted escrow system.

                Security Notice: When you buy a product, the money is securely deposited into the official Zimlink account. Your entered details are forwarded to Zimlink and handled carefully. The funds are only released to the seller after the Zimlink driver confirms successful delivery.
            

The EcoCash/OneMoney Payment Process

When you purchase an item on ZimLink, here's how the secure payment process works:

Select Product & Initiate Purchase

Browse products and click "Buy Now" on your desired item. The official Zimlink EcoCash/OneMoney account details will be revealed at this stage.

Send Payment via EcoCash/OneMoney

You will receive Zimlink's official account number. Use your EcoCash/OneMoney account to send the exact amount to this number. Always double-check:

The account name matches Zimlink
The amount is exactly the listed price
You include the correct reference (provided in the checkout)

Confirm Payment on ZimLink

After sending the EcoCash/OneMoney payment, return to ZimLink and click the "I've Paid" button. This alerts our system to verify your payment.

Zimlink Confirms & Arranges Delivery

Zimlink will verify the EcoCash/OneMoney payment has been received, secure the funds in our escrow account, and alert the driver to begin the delivery process.

Delivery & 14-Day Protection

Once the Zimlink driver confirms successful delivery to you, we release the funds to the seller. If the Zimlink driver does not confirm delivery within fourteen (14) days, your money is fully returned to you after 14 days.

Platform Visibility & Security Features

ZimLink implements strict transparency and security measures to protect all parties:

Public Contact Info: Please be advised that your phone number and email address are visible on the platform. This is unavoidable and strictly necessary for communication between buyers, sellers, and drivers.
Payment Escrow: We hold all funds securely until delivery is completed.
Data Care: Details entered during checkout are forwarded to Zimlink administration and handled carefully to prevent fraud.
14-Day Refund Guarantee: Automatic refunds are triggered if deliveries fail to complete within 14 days.

Important: Never send money to any personal numbers provided by sellers. Always send your payment ONLY to the official Zimlink EcoCash/OneMoney account provided during the official checkout process.

Future Payment Methods

ZimLink is continuously working to improve our platform and expand payment options for your convenience. We're excited to announce that the following payment methods are in development:

Coming Soon to ZimLink

As part of our platform upgrade and expansion, we will be introducing these additional payment methods:

Bank Transfers

Credit/Debit Cards

Telecash

InnBucks

We're working with financial institutions to integrate secure, reliable payment options that suit all our users.

Payment FAQs

What if I send money to the wrong number?

Contact EcoCash/OneMoney customer service immediately. ZimLink cannot recover funds sent to incorrect numbers, which is why we emphasize double-checking the official Zimlink account before sending.

How long does it take for Zimlink to confirm payment?

Zimlink should confirm payment within 2 hours during business hours. If there's no confirmation, contact our support team.

What happens if the driver doesn't deliver my item?

If the Zimlink driver does not confirm delivery in our system within fourteen (14) days, your money will be automatically returned to your EcoCash/OneMoney account after 14 days.

Are there any transaction fees?

Yes, ZimLink charges transaction fees of only 50 cents per product. If you purchase more than 5 products, the Zimlink fee is capped at $2.00.

Need Help?

If you have questions about payments or encounter issues:

Email: payments@zimlink.co.zw

Phone: +263 78 211 0956 (Payment Support Line)

Hours: 8:00 AM - 6:00 PM, Monday to Saturday

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