Last updated: 10 August 2026
This Privacy Policy explains how ZimLink Marketplace collects, uses, stores, shares, protects, and manages personal information when users access or use the ZimLink marketplace, website, mobile application, and related services.
This Privacy Policy explains how ZimLink Marketplace collects, uses, stores, shares, protects, and manages personal information when users access or use the ZimLink marketplace, website, mobile application, and related services.
This Privacy Policy applies to personal information processed by ZimLink Marketplace in connection with its digital marketplace and related services.
It is intended to help users understand what information ZimLink collects, why it is collected, how it is used, when it may be shared, how it is protected, and what rights users may have.
This Privacy Policy should be read together with the ZimLink Terms & Conditions and any additional notices presented when a user uses a particular feature.
ZimLink aims to process personal information fairly, lawfully, transparently, and only for appropriate purposes, subject to applicable Zimbabwean law.
Where ZimLink determines the purposes and means of processing personal information, ZimLink may act as a data controller under applicable Zimbabwean data-protection law.
ZimLink may also use third-party data processors to process information on ZimLink's behalf.
Where required by applicable law, ZimLink will maintain appropriate registration, licensing, governance, and accountability arrangements relating to data protection.
ZimLink may appoint a Data Protection Officer or responsible privacy contact where required or appropriate.
ZimLink may collect information that users provide directly, information generated through use of the platform, and information received from permitted third parties.
The information collected depends on the features a user uses and may include:
ZimLink will seek to collect only information that is reasonably relevant to the purpose for which it is processed.
Users may provide personal information when they:
Users should not provide unnecessary sensitive personal information through product listings, public profiles, reviews, or messages.
ZimLink may request identity information when necessary for seller verification, fraud prevention, account security, legal compliance, or other legitimate marketplace-safety purposes.
This may include information contained in a National ID, passport, business documentation, or other permitted verification documents.
ZimLink will take reasonable steps to protect verification information and restrict access to authorised personnel or service providers who require it for legitimate purposes.
Users should not upload identity documents unless ZimLink specifically requests them through an authorised ZimLink process.
Verification does not automatically mean that ZimLink guarantees the user's products, conduct, financial reliability, or future behaviour.
When sellers create listings, information submitted to ZimLink may be displayed to other users.
Depending on the listing and platform design, this may include:
Sellers should not include unnecessary personal information, identity documents, private addresses, passwords, payment credentials, or other confidential information in public listings.
ZimLink may process communications sent through platform features such as messaging, support requests, dispute reports, and transaction-related communications.
This processing may be necessary to:
ZimLink does not intend to use private communications for unrelated purposes without an appropriate legal basis or user permission, except where processing is necessary for security, safety, legal, or operational reasons permitted by law.
ZimLink may process information needed to facilitate or confirm payments.
Depending on the payment method, this may include:
ZimLink should not require users to provide passwords, PINs, one-time authentication codes, or other secret payment credentials through ordinary marketplace messages.
Where payment processing is performed by an independent payment provider, that provider may process payment information under its own privacy policy and legal obligations.
ZimLink may process location information when necessary for features such as:
Where reasonably possible, ZimLink will use the least precise location information needed for the relevant feature.
Users may be able to control device-level location permissions. Some location-based features may not work correctly if location permission is disabled.
When users access ZimLink, technical information may be generated automatically.
This may include:
This information may be used for security, troubleshooting, performance monitoring, analytics, and service improvement.
ZimLink may use cookies, local storage, device identifiers, and similar technologies to:
Where applicable, users may control certain cookie settings through their browser or device.
Disabling some technologies may affect the availability or functionality of certain ZimLink features.
ZimLink may process personal information for purposes including:
ZimLink will process personal information in accordance with applicable data-protection requirements.
Depending on the circumstances, processing may be based on:
Where consent is required, ZimLink will seek consent in a clear and understandable manner.
Where processing is based on consent, users may withdraw consent where applicable. Withdrawal does not necessarily affect processing that was lawfully carried out before withdrawal or processing that has another lawful basis.
ZimLink aims to collect and process information that is relevant and reasonably necessary for the stated purpose.
ZimLink will avoid collecting personal information merely because it may be useful in the future.
Where a feature can operate effectively using less personal information, ZimLink may seek to use the less intrusive approach.
ZimLink may use personal information to help protect users and the marketplace from:
This may involve automated checks, risk indicators, account restrictions, human review, or other reasonable security measures.
Where applicable law provides rights concerning significant automated decisions, ZimLink will respect those rights.
ZimLink may display limited information to other users when necessary for marketplace functionality.
For example, a seller's public profile may display information such as a display name, seller status, product listings, ratings, or approximate location.
ZimLink will aim to avoid unnecessarily exposing private contact information.
Certain contact details may be disclosed or made available when necessary to complete a transaction, delivery, collection, customer-support process, or other requested service, subject to the platform's design and applicable law.
Where a payment or payment-related service is used, ZimLink may share the information reasonably necessary for the payment provider to process, confirm, prevent fraud in, or reconcile the transaction.
Payment providers may process personal information under their own terms and privacy policies.
ZimLink will not intentionally request or store users' secret payment PINs or authentication codes for ordinary marketplace transactions.
Where a delivery service is requested, ZimLink may share information reasonably necessary to complete the delivery.
This may include:
Delivery providers may process information under their own privacy policies and legal obligations.
ZimLink may use third-party service providers for services such as:
ZimLink will seek to use appropriate contractual, technical, and organisational safeguards when third parties process personal information on ZimLink's behalf.
Where reasonably necessary, ZimLink may disclose relevant information to professional advisers such as lawyers, accountants, auditors, insurers, security specialists, or other professional service providers.
Disclosures will be limited to information reasonably necessary for the relevant purpose and handled subject to applicable confidentiality and legal requirements.
ZimLink may disclose personal information where required or permitted by applicable law, including where responding to:
ZimLink will seek to limit disclosures to information reasonably required for the relevant legal purpose.
If ZimLink is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, personal information may be transferred as part of that transaction where legally permitted.
ZimLink will seek to ensure that personal information remains subject to appropriate privacy protections and applicable legal requirements.
Some ZimLink service providers or infrastructure may be located outside Zimbabwe.
Where personal information is transferred across borders, ZimLink will take steps required by applicable Zimbabwean data-protection law and relevant regulatory guidance.
Where required, ZimLink may use appropriate safeguards, contractual protections, consent, or another lawful mechanism for the transfer.
ZimLink will implement reasonable technical and organisational security measures designed to protect personal information against:
Security measures may include access controls, authentication, encryption where appropriate, logging, monitoring, backups, secure development practices, staff controls, and incident-response procedures.
No online service can guarantee absolute security. Users should also protect their passwords, authentication codes, and devices.
Users are responsible for keeping their account credentials confidential.
ZimLink will never intentionally ask users to disclose their password, PIN, or one-time authentication code through an ordinary support conversation.
Users should notify ZimLink promptly if they suspect:
ZimLink may temporarily restrict an account while investigating a security concern.
If ZimLink becomes aware of a personal-information breach or security incident, ZimLink will assess and respond to the incident in accordance with applicable law and relevant regulatory requirements.
Depending on the circumstances, ZimLink may:
ZimLink will not intentionally delay legally required notifications.
ZimLink will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Retention periods may depend on:
When personal information is no longer required, ZimLink will take reasonable steps to securely delete, anonymise, or otherwise dispose of it, subject to applicable retention requirements.
Users may request closure of their ZimLink account through available account controls or by contacting ZimLink support.
Account closure may not immediately result in deletion of every record.
Some information may need to be retained for legal, security, fraud-prevention, dispute-resolution, accounting, or other legitimate purposes.
Where information is retained, ZimLink will continue to protect it and use it only for the purposes for which retention is necessary.
Subject to applicable law and any lawful limitations, users may have rights concerning their personal information, including rights to:
Some requests may require identity verification to prevent unauthorised access to personal information.
To make a privacy request, contact ZimLink through the official privacy or support channel provided below.
A request should, where possible, include:
ZimLink may request additional information where reasonably necessary to verify the requester's identity.
ZimLink will handle requests in accordance with applicable legal requirements and applicable response periods.
ZimLink may send service-related communications necessary to operate an account or transaction.
Where marketing communications require consent or another lawful basis, ZimLink will process them accordingly.
Users may be able to unsubscribe from marketing communications using the available unsubscribe mechanism or account settings.
Unsubscribing from marketing communications will not necessarily stop essential service messages such as security alerts, transaction notices, account notices, or important policy updates.
ZimLink recognises that children and young people require additional privacy protection.
For the purposes of Zimbabwean data-protection requirements, a child is a person under 18 years of age.
Where ZimLink processes personal information belonging to a user under 18, ZimLink will apply additional safeguards required by applicable law and regulatory guidance.
Where parental or legal-guardian consent is required, ZimLink will seek to obtain and appropriately verify that consent before processing the relevant personal information.
ZimLink may restrict, refuse, or suspend access to features where the required consent or safeguards cannot be established.
ZimLink will not knowingly use children's personal information for unrelated purposes or collect more information than reasonably necessary.
ZimLink aims to consider privacy and security when designing new features, systems, and marketplace processes.
This may include:
Certain categories of personal information may receive additional protection under Zimbabwean law.
ZimLink will avoid collecting sensitive information unless there is a lawful and appropriate reason to do so.
Where applicable law requires a particular form of consent or additional safeguards, ZimLink will follow those requirements.
Users should not submit sensitive information through public listings, reviews, or ordinary messages unless specifically necessary and requested through an authorised process.
Where identity documents are collected for verification, access should be limited to authorised personnel and service providers who require the information for legitimate purposes.
ZimLink will seek to avoid displaying identity-document information publicly or to unrelated users.
Identity documents should not be shared between buyers and sellers through ordinary marketplace messages.
ZimLink may retain verification records for as long as reasonably necessary for verification, security, fraud prevention, legal compliance, dispute handling, or other lawful purposes.
ZimLink may analyse account, transaction, device, listing, communication, and security information to identify suspicious behaviour.
This may include detecting:
Where reasonably necessary, ZimLink may restrict certain actions while a security or fraud review is conducted.
Where applicable law grants users rights relating to automated decision-making, ZimLink will respect those rights.
When a user reports fraud, abuse, safety concerns, product problems, or another dispute, ZimLink may process information contained in the report and relevant platform records to investigate the matter.
Information may include:
ZimLink will seek to limit access to information to people who need it for the investigation or another lawful purpose.
Information users choose to make public, such as product listings, public profile information, ratings, and reviews, may be visible to other users and may be copied or shared by others.
Users should consider carefully whether they want to include personal information in publicly visible content.
ZimLink may remove or restrict content that violates the Terms & Conditions, privacy requirements, safety rules, or applicable law.
ZimLink may contain links to or integrations with websites, applications, payment services, delivery services, or other third-party platforms.
ZimLink does not control the privacy practices of independent third parties.
Users should review the relevant third party's privacy notice before providing personal information to that third party.
This Privacy Policy applies to information processed by ZimLink and does not automatically apply to independent third-party services.
ZimLink takes reasonable steps to protect personal information but cannot guarantee that any internet transmission, device, server, database, or online service will be completely secure.
Users acknowledge that no digital platform can eliminate every cybersecurity risk.
ZimLink will nevertheless maintain reasonable security controls and respond appropriately to identified security incidents.
Users who believe their personal information has been mishandled should first contact ZimLink through the official privacy or support channel.
ZimLink will review privacy complaints and take reasonable steps to investigate and respond.
Where applicable, users may also have the right to raise a complaint with the relevant Zimbabwean data-protection authority or other competent authority.
Where required or appropriate, ZimLink may appoint a Data Protection Officer or designated privacy contact responsible for privacy and data-protection matters.
Privacy requests, concerns, and complaints may be directed to the contact details listed at the end of this Privacy Policy.
ZimLink may update this Privacy Policy when its services, technology, legal obligations, or data-processing practices change.
The latest version will be made available through the ZimLink website or application.
Where required by law, ZimLink will provide appropriate notice of material changes.
The Last Updated date at the beginning of this document will be changed whenever a new version is published.
This Privacy Policy explains how ZimLink intends to handle personal information. It does not remove or limit rights or obligations that cannot legally be excluded.
ZimLink will not use this Privacy Policy to claim that users have no privacy rights or that ZimLink has no legal responsibilities.
Any limitation of liability relating to ZimLink's services is addressed separately in the ZimLink Terms & Conditions and remains subject to applicable law.
By using ZimLink, you acknowledge that you have had an opportunity to read this Privacy Policy and understand how ZimLink may process personal information.
Where consent is required by law, ZimLink will seek consent through an appropriate process.
Users should read this Privacy Policy together with the ZimLink Terms & Conditions before using the marketplace.
ZimLink Marketplace
Privacy Email: support@zimlinkmarketplace.com
Support Email: support@zimlinkmarketplace.com
Technical Support Email: tech@zimlinkmarketplace.com
Phone: +263 78 211 0956
Website: zimlinkmarketplace.com