1. Introduction
Welcome to ZimLink. We are Zimbabwe's leading peer-to-peer marketplace connecting buyers, sellers, and delivery drivers across the country. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you use our platform.
By creating an account or using ZimLink in any way, you agree to the practices described in this policy. Please read it carefully.
Your privacy matters to us. ZimLink is committed to handling your personal data carefully, transparently, and respectfully. We only collect what we need to operate the marketplace, run our escrow service, and deliver our services to you.
2. Who We Are
ZimLink is a Zimbabwean online marketplace operated by ZimLink Marketplace. Our platform is accessible at our website and mobile applications. For any privacy-related questions, you can reach us at:
- Email: support@zimlink.co.zw
- Phone: +263 78 211 0956
- Location: Zimbabwe
3. Information We Collect
3.1 Information You Provide Directly
When you register and use ZimLink, we collect the following personal information:
| Information |
Why We Collect It |
When Collected |
| Full name |
To identify you on the platform and personalise your experience |
Registration |
| Email address |
Account login, verification codes, and platform notifications (Publicly Visible) |
Registration |
| Phone number |
To facilitate marketplace communication and deliveries (Publicly Visible) |
Registration |
| EcoCash/OneMoney number |
To facilitate payments and seller payouts via Escrow |
Registration |
| Username |
Your public identity on the marketplace |
Registration |
| Profile photo |
To personalise your public profile for buyers and sellers |
Profile setup (optional) |
| Product listings and images |
To display your products to buyers on the marketplace |
When listing a product |
| Delivery / pickup location |
To calculate delivery distances and show buyers your collection area |
When setting location (optional) |
| Delivery address |
To coordinate delivery of purchased items to your location |
During checkout |
| GPS coordinates |
To show your location on the delivery map and calculate distance |
When you grant location permission (optional) |
Mandatory Visibility: Please be advised that your registered phone number and email address are visible on your public profile. This visibility is mandatory and unavoidable to ensure seamless communication during the delivery process.
3.2 Information Collected Automatically
When you use ZimLink, we may automatically collect certain technical information:
- Browser type and version
- Device type (mobile, tablet, desktop)
- Pages visited and time spent on each page
- Search queries performed on the platform
- Date and time of visits
4. How We Handle Payments & Your Information
We use your personal information for the following purposes, particularly during financial transactions:
- Escrow Payments: When you buy a product, the money is securely deposited into the official Zimlink account number via EcoCash/OneMoney. The transaction details entered are forwarded to Zimlink, where they are handled incredibly carefully.
- 14-Day Guarantee: If the Zimlink driver does not confirm that he delivered the product in fourteen (14) days, your money is returned to you after 14 days.
- Delivery coordination — to calculate distances, show delivery routes, and forward your address to our delivery partners
- Communication — to send you OTP verification codes and order updates
We do not sell your personal data. ZimLink does not sell, rent, or trade your personal information to third-party advertisers or marketing companies.
5. How We Share Your Information
5.1 With Other Users
Certain information is visible to other users of the platform as part of normal marketplace operations:
- Your username, profile photo, and bio are visible to all users.
- Your phone number and email address are visible to all users. As mentioned, this is unavoidable.
- Your product listings, prices, and photos are publicly visible.
- Your private EcoCash/OneMoney payout number is never shown to buyers — it is only used internally by ZimLink administration to process your payout after a delivery is completed.
5.2 With Service Providers
We share limited information with trusted third-party services that help us operate ZimLink:
- Supabase — our database and authentication provider.
- EcoCash / OneMoney — our payment gateways. Your payment reference details are shared securely to verify and process transactions.
- Delivery service partners — your delivery address and phone number are forwarded to our drivers to arrange pickup and drop-off.
5.3 Legal Requirements
We may disclose your personal information if required to do so by Zimbabwean law, court order, or government authority.
Important: ZimLink will never contact you asking for your password or EcoCash/OneMoney PIN. If anyone claims to be from ZimLink and asks for these details, do not share them and report it to us immediately.
6. Data Storage and Security
6.1 Where Your Data Is Stored
Your personal data is stored securely on cloud infrastructure using industry-standard encryption to protect your information.
6.2 How We Protect Your Data
- All data is transmitted over HTTPS (encrypted in transit).
- Passwords are never stored in plain text.
- Your payment transaction details are accessed strictly by authorized ZimLink administration.
7. Your Rights
As a ZimLink user, you have the following rights regarding your personal data:
- Right to access — request a copy of the personal data we hold about you.
- Right to correction — update your name, phone number, bio, and other details directly in your account settings.
- Right to deletion — request that we delete your account and personal data.
To exercise any of these rights, contact us at support@zimlink.co.zw.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Your continued use of ZimLink after any changes constitutes your acceptance of the updated terms.
9. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or how we handle your personal data, please get in touch:
- Email: support@zimlink.co.zw
- Phone: +263 78 211 0956