Last updated: April 2026
By accessing and using ZimLink, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our platform.
You must be at least 18 years old to create an account. By creating an account, you represent that you are of legal age.
By registering on Zimlink, you acknowledge and agree that your phone number and email address will be publicly visible on the platform. This visibility is necessary for transparent communication between buyers, sellers, and drivers. This feature is strictly unavoidable.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You may not list or sell:
Sellers are responsible for accurate product descriptions, pricing, and images. Misleading listings may be removed without notice.
If you buy a product, the money is securely deposited directly into the official Zimlink account number via EcoCash/OneMoney. The details entered are forwarded to Zimlink, where our administration handles your financial information carefully and securely.
Never send funds to a seller's personal number. All transactions must run through the Zimlink escrow account to protect both buyers and sellers from fraud.
Funds deposited into the Zimlink account are held securely while the item is in transit. If the Zimlink driver does not confirm that he successfully delivered your product within fourteen (14) days, your money is returned to you after 14 days.
Once payment is verified by Zimlink, our system alerts the network of Zimlink drivers to collect and deliver the product. Delivery fees and timelines vary by distance.
Buyers must report issues within 24 hours of delivery. Provide evidence (photos, messages) to support your claim.
ZimLink may mediate disputes for issues arising after successful delivery. However, unfulfilled deliveries are strictly handled by our 14-day refund guarantee.
By posting content on ZimLink, you grant us a license to display that content on our platform.
Your privacy is important. See our Privacy Policy for details on data collection and use.
ZimLink is not liable for any damages resulting from use of our platform, including but not limited to transaction disputes outside of our escrow service, or financial losses.
We reserve the right to modify these terms at any time. Continued use of the platform constitutes acceptance of modified terms.
For questions about these Terms & Conditions, contact us at:
Email: legal@zimlink.co.zw
Phone: +263 78 211 0956