Last updated: 10 August 2026
Platform-specific note: By registering on ZimLink, you acknowledge that your phone number and email address may be visible on the platform to facilitate transparent communication between buyers, sellers, and drivers.
By creating an account or using ZimLink, you agree to follow these Terms & Conditions, our Privacy Policy, and all applicable laws of Zimbabwe.
You must be at least 18 years old to create and use a ZimLink account.
Users under 18 may be subject to additional requirements, including parental or legal guardian consent where required by applicable law.
By using ZimLink, you confirm that the information you provide is accurate and that you will use the platform responsibly, honestly, and safely.
Users must provide truthful, accurate, and up-to-date information when creating an account, listing products, making purchases, communicating with other users, or using ZimLink services.
Users must not:
ZimLink may restrict, suspend, or terminate accounts where information is found or reasonably believed to be fraudulent, misleading, or unsafe.
Sellers are responsible for ensuring that all product listings are accurate, complete, and not misleading.
Listings should accurately describe, where applicable:
Sellers must not deliberately hide important defects, provide false information, or use misleading photographs or descriptions.
Users must not use ZimLink to advertise, sell, purchase, distribute, or arrange transactions involving products or services that are illegal or prohibited by ZimLink.
Prohibited items may include:
ZimLink may remove prohibited listings and restrict or suspend accounts involved in prohibited activities.
Users must not use ZimLink to scam, defraud, deceive, or deliberately mislead another user.
This includes:
Fraudulent activity may result in immediate account restriction or suspension and may be reported to relevant authorities where appropriate or required by law.
Before purchasing an item, buyers should carefully review the listing, seller information, price, product condition, photographs, description, and transaction details.
Buyers should make sure that the product meets their requirements before completing a transaction.
Buyers should not assume that a product is genuine, new, unused, or in perfect condition unless the listing clearly states this.
Where reasonably possible, buyers should inspect goods before accepting them.
Sellers are responsible for:
Sellers must not knowingly sell products that they do not have the legal right to sell.
ZimLink provides a platform that allows buyers and sellers to discover products, communicate, and arrange transactions.
Unless expressly stated otherwise, ZimLink is not the seller, manufacturer, owner, or supplier of products listed by independent sellers.
The buyer and seller remain responsible for the transaction between them.
However, nothing in these Terms removes or limits any legal rights or obligations that cannot lawfully be excluded under Zimbabwean law.
Users must only use payment methods supported or permitted by ZimLink.
Users must not:
Where ZimLink facilitates a payment, the applicable payment provider's terms may also apply.
Where EcoCash or another mobile money service is used, users should independently verify that a payment has successfully been completed before releasing goods.
A screenshot, SMS, or message claiming that payment has been made should not automatically be treated as proof of successful payment.
ZimLink may request relevant transaction information when investigating suspected fraud, payment disputes, or abuse, subject to applicable law and privacy requirements.
Buyers and sellers are responsible for agreeing on appropriate delivery or collection arrangements.
Users should:
Where ZimLink provides delivery features or connects users with independent delivery providers, additional terms may apply.
Users arranging physical exchanges should take reasonable precautions to protect themselves and their property.
Where possible, users should:
ZimLink does not guarantee the identity, intentions, behaviour, or safety of another user.
Users are responsible for exercising reasonable caution when meeting other users.
Users must respect the privacy of other ZimLink users.
Users must not publicly post, misuse, sell, distribute, or unlawfully obtain another person's:
ZimLink will process personal information in accordance with its Privacy Policy and applicable Zimbabwean data-protection laws.
Additional rules may apply to the processing of information belonging to users under 18.
Users are responsible for protecting their ZimLink accounts.
Users must not share their:
If a user believes that their account has been compromised, they should notify ZimLink as soon as reasonably possible.
ZimLink may temporarily restrict an account where reasonably necessary to protect the account holder, other users, or the platform.
ZimLink must not be used for harassment, intimidation, threats, bullying, stalking, discrimination, or abusive behaviour.
Users must not repeatedly contact another user after being asked to stop.
Threatening, abusive, or seriously inappropriate behaviour may result in account restriction, suspension, or termination.
Users may communicate or arrange transactions outside ZimLink where permitted.
However, moving a transaction away from ZimLink may reduce the information and assistance available to ZimLink when investigating disputes, fraud, or other problems.
Users should be especially cautious when another user pressures them to:
Users should report suspected scams, fake accounts, fraudulent listings, suspicious payment requests, or other unsafe behaviour to ZimLink as soon as reasonably possible.
ZimLink may investigate reports and take appropriate action, including:
Reviews and ratings must represent genuine user experiences.
Users must not:
ZimLink may remove reviews that violate these Terms.
Users remain responsible for content they upload, including:
Users must have the necessary rights or permission to upload content.
Users must not upload content that is unlawful, fraudulent, threatening, defamatory, invasive of another person's privacy, or otherwise prohibited by these Terms or applicable law.
ZimLink's name, logos, branding, software, interface, graphics, design, features, and original platform content belong to ZimLink or its licensors unless otherwise stated.
Users must not copy, reproduce, modify, distribute, reverse engineer, or commercially exploit ZimLink's platform, software, branding, or content without appropriate permission.
ZimLink aims to provide a reliable marketplace but cannot guarantee that the platform will always be:
Temporary interruptions may occur due to maintenance, network failures, technical problems, third-party services, cyber incidents, or circumstances beyond ZimLink's reasonable control.
ZimLink will take reasonable steps to restore affected services where appropriate.
ZimLink may use or integrate with third-party services, including:
Third-party services may have their own terms and privacy policies.
ZimLink is not responsible for matters outside its reasonable control arising from an independent third-party provider, except where applicable law makes ZimLink responsible.
ZimLink does not automatically guarantee the quality, safety, authenticity, legality, ownership, or condition of every product listed by an independent seller.
Users should conduct appropriate checks before completing a transaction.
Where ZimLink provides a seller verification badge, verification does not mean that ZimLink guarantees that every product sold by that seller is:
Verification indicates only that the seller has completed the applicable ZimLink verification process.
A verified account means that ZimLink has completed the verification process applicable to that account.
Verification does not guarantee the seller's products, future behaviour, financial reliability, or future compliance with ZimLink's Terms.
ZimLink may remove, change, or suspend verification status if information becomes inaccurate or if the account no longer meets the applicable verification requirements.
Buyers and sellers should first attempt to resolve ordinary transaction problems directly and respectfully.
ZimLink may provide a dispute-resolution or mediation process where available.
ZimLink does not guarantee that every dispute will result in:
Nothing in this section removes or limits legal rights that a consumer may have under applicable Zimbabwean law.
Users should report transaction problems to ZimLink as soon as reasonably possible.
Where possible, users should preferably report problems within 24 hours of delivery or collection.
Delayed reports may make an investigation more difficult.
However, a reporting period does not remove or limit any rights a user may have under applicable law.
Returns, refunds, cancellations, exchanges, and other remedies depend on the circumstances of the transaction, the seller's applicable policies, ZimLink's applicable policies, and Zimbabwean law.
ZimLink's policies cannot remove consumer rights that applicable law requires to be provided.
Where applicable, users will be informed of relevant refund, return, cancellation, or consumer-rights procedures.
Users must not attempt to:
Users who discover security vulnerabilities should report them responsibly to ZimLink rather than exploiting them.
ZimLink may temporarily restrict, suspend, or terminate an account where there are reasonable grounds to believe that the user:
Where appropriate and reasonably possible, ZimLink may provide notice and an opportunity to appeal.
ZimLink may take immediate action where necessary to protect users, the platform, or comply with applicable law.
Where reasonably necessary to investigate fraud, abuse, disputes, security incidents, or violations of these Terms, ZimLink may review relevant platform records and information in accordance with applicable law and its Privacy Policy.
Users must not deliberately delete, manipulate, falsify, or conceal evidence relating to a dispute, investigation, or transaction.
ZimLink may cooperate with law-enforcement agencies or other legally authorised authorities where required or permitted by Zimbabwean law.
This may include providing information pursuant to a valid legal request or legal obligation.
ZimLink will handle personal information in accordance with applicable privacy and data-protection requirements.
ZimLink operates primarily as a marketplace platform that connects buyers and sellers.
Unless expressly stated otherwise, ZimLink is not automatically responsible for the independent actions, statements, products, services, payments, deliveries, or behaviour of users or independent third-party providers.
However, ZimLink does not exclude or limit responsibility where applicable law does not permit such exclusion or limitation.
Nothing in these Terms is intended to remove rights or protections that cannot legally be excluded.
Users acknowledge that interacting with other users involves certain risks.
ZimLink cannot guarantee that another user:
Users should exercise reasonable caution when dealing with other users.
To the extent permitted by applicable law, a user may be responsible for losses, claims, costs, or expenses arising from the user's:
This section is subject to any rights and protections that cannot legally be excluded.
ZimLink may update, improve, modify, suspend, or discontinue parts of the platform.
Features, services, payment methods, delivery options, verification systems, and other marketplace functions may change over time.
Where appropriate, ZimLink will provide reasonable notice of significant changes.
ZimLink may update these Terms from time to time.
The latest version will be made available through the ZimLink website or application.
The updated Terms will include an applicable effective date or last-updated date.
Where required by law, ZimLink will provide appropriate notice of significant changes.
Continued use of ZimLink after applicable changes take effect may constitute acceptance of the updated Terms, subject to applicable law.
These Terms are governed by the laws of Zimbabwe, except where mandatory law provides otherwise.
Disputes involving ZimLink will be handled in accordance with applicable Zimbabwean law and the appropriate dispute-resolution or court process.
These Terms, together with the ZimLink Privacy Policy and any additional policies referenced within them, form the agreement governing the user's use of ZimLink, except where applicable law provides otherwise.
If a court or competent authority determines that one provision of these Terms is invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
The invalid or unenforceable provision will be interpreted or modified to the minimum extent necessary to make it lawful and enforceable where legally possible.
Users can contact ZimLink through the official support channels provided within the ZimLink application or website.
Users may contact ZimLink regarding:
ZimLink will review reports and take appropriate action where reasonably possible.
By creating an account or continuing to use ZimLink, you acknowledge that you have had an opportunity to read and understand these Terms & Conditions.
You agree to use ZimLink responsibly, honestly, and in accordance with applicable laws and these Terms.
If you do not agree to these Terms, you should not create an account or use ZimLink.
ZimLink Marketplace
Website: zimlinkmarketplace.com
Support Email: support@zimlinkmarketplace.com
Technical Support Email: tech@zimlinkmarketplace.com
Phone: +263 78 211 0956
Your privacy also matters to us. See our Privacy Policy for details on data collection and use.